SONATRIX – Terms of Service

1. Introduction

Welcome to SONATRIX. These Terms of Service govern your access to and use of our website, including any purchases made through it.

By visiting our website or placing an order, you agree to these Terms of Service and our applicable policies, including our Privacy Policy and Return and Refund Policy.

If you do not agree to these terms, please do not use our website.

2. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you make a purchase on behalf of another person or organization, you confirm that you have the authority to do so.

3. Products and Services

SONATRIX aims to provide accurate descriptions, images, prices, and availability information for the products and services listed on our website.

However, product images and colors may vary slightly depending on your screen and device settings.

We reserve the right to correct errors, update product information, and discontinue products where appropriate and permitted by law.

4. Orders and Acceptance

When you place an order, you agree to provide accurate, complete, and up-to-date information.

After receiving your order, we may send an order confirmation by email. An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been accepted, unless otherwise stated.

We reserve the right to reject or cancel an order where legally permitted, including in cases of suspected fraud, incorrect pricing, product unavailability, or inaccurate order information.

If payment has already been taken for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law.

5. Prices and Payments

All prices and applicable charges will be displayed on the website or at checkout.

Any applicable delivery charges, taxes, or additional fees will be disclosed where required before you complete your purchase.

Payments must be made using the payment methods offered at checkout. Payment processing may be handled by third-party payment providers and is subject to their applicable terms.

SONATRIX does not intend to store full payment card details on its own servers.

We reserve the right to correct pricing errors and to update prices for future purchases. Changes will not override any mandatory rights relating to orders already placed.

6. Shipping and Delivery

We aim to process and dispatch orders within the timeframes stated on our website or communicated during checkout.

Delivery estimates are provided for guidance and may be affected by courier delays, customs procedures, weather, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information. Additional delivery costs caused by incorrect information may apply where permitted by law and disclosed appropriately.

Nothing in these terms excludes any legal obligations we have regarding delivery or remedies for non-delivery.

7. Returns, Refunds, and Cancellations

Returns, refunds, and cancellations are governed by our Return and Refund Policy, together with any mandatory consumer rights applicable to your purchase.

Where statutory cancellation rights apply, eligible customers may have the right to cancel an online purchase within the legally prescribed period.

Some products may be exempt from cancellation rights under applicable law, including certain personalized or sealed hygiene products, where the relevant legal conditions are satisfied.

Please contact support@sonatrix.co.uk for assistance with a return, refund, or cancellation.

Nothing in these terms limits any consumer rights that cannot legally be excluded.

8. Promotions and Discounts

From time to time, SONATRIX may offer promotions, discount codes, or special offers.

Promotional offers may be subject to additional conditions, including eligibility requirements, expiry dates, and product exclusions. Such conditions will be communicated where applicable.

Promotions cannot be used in a manner that constitutes fraud or abuse. We will respect any rights you have under applicable law.

9. Acceptable Use

You agree not to:

• Use the website for unlawful or fraudulent purposes.
• Attempt to gain unauthorized access to our systems or accounts.
• Interfere with website functionality, security, or availability.
• Introduce malicious software or harmful code.
• Copy, distribute, or commercially exploit website content without authorization, except as permitted by law.
• Provide false information or misuse payment methods.

We may take reasonable action to protect our website and customers from misuse, subject to applicable law.

10. Intellectual Property

Unless otherwise indicated, the content on our website, including text, logos, graphics, photographs, designs, and other materials, is owned by SONATRIX or used with permission.

You may access and use website content for personal, non-commercial purposes. You may not reproduce, modify, distribute, publish, or commercially exploit protected content without prior authorization, except where permitted by law.

11. Third-Party Services and Links

Our website may contain links to third-party websites, payment services, or other external platforms.

These third parties operate independently and may have their own terms and privacy policies. SONATRIX is not responsible for third-party services to the extent permitted by law.

Your use of third-party services may be subject to their own terms and conditions.

12. Disclaimer

We make reasonable efforts to keep our website accurate, secure, and available. However, we do not guarantee that the website will always be uninterrupted, error-free, or free from all security vulnerabilities.

To the extent permitted by law, website content is provided for general informational purposes.

Nothing in these terms excludes or limits any guarantee, warranty, or consumer right that cannot legally be excluded or limited.

13. Limitation of Liability

To the extent permitted by applicable law, SONATRIX will not be liable for indirect or consequential losses arising from the use of the website where such losses are legally excludable.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, defective products where liability cannot legally be excluded, or any other liability that cannot lawfully be limited.

These terms do not affect your statutory consumer rights.

14. Privacy and Personal Information

Our collection and use of personal information are described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as explained in that policy and in accordance with applicable data protection laws.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, business operations, or legal obligations.

The latest version will be published on this page with an updated revision date. Changes will apply as permitted by law and will not retrospectively remove rights that have already accrued.

16. Governing Law

These terms are intended to be interpreted in accordance with the laws of England and Wales, subject to any mandatory consumer protection laws that apply to customers in their place of residence.

Where a consumer is entitled by law to bring proceedings in their local courts or benefit from mandatory local protections, nothing in these terms is intended to remove those rights.

17. Contact Information

If you have questions about these Terms of Service, please contact us:

SONATRIX

Email: support@sonatrix.co.uk

Address: 79 Cordelia Street, London, E14 6ED, United Kingdom

Website: https://sonatrix.co.uk/

Thank you for choosing SONATRIX.