SONATRIX – Return and Refund Policy

At SONATRIX, we want our customers to be satisfied with their purchases. If you are not completely satisfied with your order, please review the following return and refund policy.

1. Return Period

Customers may request a return within 14 days of receiving their order, subject to the applicable consumer protection laws and the conditions outlined below.

2. Return Eligibility

To qualify for a return, items should:

• Be unused and in their original condition.
• Be returned with their original packaging, where reasonably possible.
• Include proof of purchase or an order confirmation.

Certain products may be excluded from returns where permitted by law, including personalized items, perishable goods, and sealed hygiene products that have been unsealed.

3. How to Request a Return

To initiate a return, contact our customer support team at:

Email: support@sonatrix.co.uk

Address: 79 Cordelia Street, London, E14 6ED, United Kingdom

Please include your order number, the item you wish to return, and the reason for the return. Wait for return instructions before sending any items back.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 14 days, subject to applicable law and payment provider processing times.

Original delivery charges will be refunded where required by law or where the applicable return terms provide for a refund.

5. Return Shipping Costs

For unwanted items, customers may be responsible for return shipping costs where legally permitted and where this has been communicated before purchase.

If an item is defective, damaged, incorrect, or not as described, SONATRIX will arrange an appropriate remedy in accordance with applicable consumer protection laws.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact support@sonatrix.co.uk as soon as possible. Please provide your order number and photographs of the issue, where appropriate.

We will review your request and explain the available options, which may include a replacement, repair, or refund as required by law.

7. Cancellations

If you wish to cancel an order, contact our customer support team as soon as possible.

For eligible online purchases, statutory cancellation rights may apply. Exceptions and time limits depend on the type of product and applicable law.

8. Consumer Rights

This policy does not affect any mandatory consumer rights available under applicable law, including the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, where applicable.

9. Contact Us

For questions about returns, refunds, or cancellations, please contact:

SONATRIX
Email: support@sonatrix.co.uk
Address: 79 Cordelia Street, London, E14 6ED, United Kingdom
Website: https://sonatrix.co.uk/

We aim to handle all customer requests fairly and in accordance with applicable consumer protection requirements.