SONATRIX Shipping Policy

Order Processing

All orders are processed within 1–3 working days after the order is confirmed. Orders are not processed or dispatched on weekends or public holidays.

Estimated Delivery Time

• Processing time: 1–3 working days
  
• Estimated total delivery time: Approximately 4–14 calendar days, including processing and transit.

Delivery dates are estimates and may vary depending on the destination, courier services, public holidays, and other unforeseen circumstances.

Shipping Destinations

SONATRIX currently provides delivery within the United Kingdom (UK).

Shipping Confirmation and Tracking

Once your order has been dispatched, you may receive a shipping confirmation email with tracking information, where available. Please allow time for tracking details to become active.

Shipping Costs

Any applicable shipping fees will be displayed at checkout before you complete your purchase.

Delivery Delays

Although we aim to deliver within the estimated timeframe, delays may occur due to courier disruptions, adverse weather, or other circumstances beyond our control.

If your order has not arrived within the estimated delivery window, please contact our customer support team for assistance.

Incorrect Shipping Address

Customers are responsible for providing accurate delivery information at checkout. If you notice an error, contact us as soon as possible. Address changes cannot be guaranteed after an order has been processed or dispatched.

Lost, Damaged, or Incorrect Orders

If your order is lost, arrives damaged, or contains an incorrect item, please contact us with your order number and relevant details. We will review the issue and provide an appropriate solution in accordance with applicable consumer protection laws.

Contact Information

For questions about shipping and delivery, please contact:

SONATRIX
Email: support@sonatrix.co.uk
Address: 79 Cordelia Street, London, E14 6ED, United Kingdom
Website: https://sonatrix.co.uk/

Thank you for shopping with SONATRIX.