SONATRIX Privacy Policy

1. Introduction

Welcome to SONATRIX. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or contact us.

By using our website, you acknowledge that your personal information may be processed as described in this policy, subject to your rights under applicable data protection laws.

2. Information We Collect

We may collect the following categories of personal information:

• Personal details: Your name, email address, telephone number, and billing or delivery address.
• Order information: Products purchased, order history, delivery details, and transaction references.
• Payment information: Payment status and transaction details processed through our payment providers. We do not intend to store full payment card details on our own servers.
• Technical information: IP address, browser type, device information, and information about how you interact with our website.
• Communications: Information you provide when contacting our customer support team.

3. How We Use Your Information

We may use your information to:

• Process and deliver orders.
• Manage payments, returns, refunds, and exchanges.
• Respond to enquiries and provide customer support.
• Send order confirmations and important service updates.
• Improve our website, products, and customer experience.
• Detect fraud, prevent unauthorized activity, and protect our business.
• Meet applicable legal, tax, accounting, and regulatory obligations.
• Send marketing communications where permitted by law and, when required, with your consent.

4. Legal Basis for Processing

Where required by applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), we process personal information on one or more of the following legal bases:

• Contract: To fulfil your order or provide services you request.
• Legal obligation: To comply with applicable laws and regulations.
• Legitimate interests: To operate, maintain, and improve our business, provided your rights are not overridden.
• Consent: Where you have given permission, such as for certain marketing communications or non-essential cookies.

You may withdraw consent at any time where processing is based on consent.

5. Sharing Your Information

We may share relevant information with trusted third parties when necessary to operate our business, including:

• Payment processors and financial service providers.
• Shipping companies and delivery services.
• Website hosting, IT, and security providers.
• Customer service and order management platforms.
• Professional advisers, regulators, or law enforcement authorities where legally required.

We do not intend to sell your personal information to third parties. Service providers receiving personal information should process it only for authorized purposes and subject to appropriate safeguards.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand website usage, and improve performance.

Where required by law, we will request your consent before placing non-essential cookies on your device. You can manage cookies through our website's cookie settings, where available, or through your browser settings.

Disabling certain cookies may affect some website features.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, dispute resolution, fraud prevention, and legal or accounting obligations.

Retention periods depend on the type of information and the applicable legal requirements. When information is no longer needed, we will take appropriate steps to delete it or anonymize it, where practicable.

8. Data Security

We use appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. International Data Transfers

Your personal information may be processed in countries outside the United Kingdom, depending on the service providers we use.

Where applicable data protection laws require safeguards for international transfers, we will take appropriate steps to ensure that your information receives the legally required level of protection.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information in certain circumstances.
• Request restriction of certain processing activities.
• Object to processing based on legitimate interests.
• Request the transfer of your information where data portability rights apply.
• Withdraw consent where processing relies on consent.
• Opt out of direct marketing communications.

To exercise your rights, contact us using the details below. We may need to verify your identity before processing your request.

You may also have the right to complain to the relevant data protection authority.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where parental consent is legally required. If you believe a child has provided us with personal information unlawfully, please contact us so that we can review the matter.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.

Any updated version will be published on this page with a revised “Last updated” date.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

SONATRIX

Email: support@sonatrix.co.uk

Address: 79 Cordelia Street, London, E14 6ED, United Kingdom

Website: https://sonatrix.co.uk/

We will review privacy enquiries and respond in accordance with applicable data protection requirements.